Our SLA Guarantees
Reliability you can lean on. Our service level agreements are designed for the high-stakes demands of healthcare and MedTech environments.
P1 Critical
< 1hr
Our promise: Immediate response for platform-wide downtime or patient-data access critical issues.
P2 Urgent
4 Hours
Fast response for functional impairments affecting key clinical workflows or user groups.
P3 Standard
1 Day
Reliable next-day response for general inquiries, configuration requests, and non-critical updates.
Our Specialized Services
Comprehensive CRM support paths tailored to your specific organizational needs and operational urgency.
Managed Retainer
Proactive monthly care and continuous platform health monitoring tailored for healthcare CRM ecosystems.
Break-Fix Support
Immediate resolution for critical system bugs and platform downtime within life sciences Dynamics 365 environments.
Hypercare for Critical Go-Lives
Dedicated intensive support during critical deployment phases for MedTech and pharmaceutical platform rollouts.
Training & Adoption
Empowering healthcare providers and staff with specialized training to maximize CRM utilization and data accuracy.
Compliance & Regulatory Security
GDPR Compliance
Strict adherence to GDPR, ensuring PHI and personal data are handled with clinical precision.
HIPAA Alignment
Alignment with HIPAA standards for secure processing of sensitive patient health information.
Data Residency
Flexible residency options ensuring CRM data stays within EU, UK, or US territories.
Book a Free D365 Health Check
Ensure your Dynamics 365 environment is secure, compliant, and optimized for peak performance. Our experts provide a detailed roadmap to eliminate inefficiencies and risk.