Microsoft Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service
Microsoft has been named a Visionary in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service.
For us at ASG, the recognition is interesting, but the customer outcomes behind it matter even more.
Organizations using Microsoft Dynamics 365 Contact Center are already reporting measurable improvements. Kotsovolos reduced average handling time by 30% and increased CSAT by 6 percentage points after deploying Dynamics 365 Contact Center, according to a Microsoft customer story.
Engineers Australia reduced average hold times by 18%, while bringing customer information into a more integrated Dynamics 365 environment and using Copilot capabilities such as automated transcription and case creation.
These are good examples of why ASG continues to believe in the Microsoft ecosystem for customer service.
The real opportunity isn't simply adding another AI tool. It's connecting customer data, service processes, communication channels and AI in an environment that agents can actually work with.
And that is where implementation becomes only part of the story. Keeping Dynamics 365 reliable, well-supported and aligned with the business after go-live is just as important.
At ASG, that's the part we care about.
Need help with an existing Dynamics 365 environment? Talk to ASG about Dynamics 365 support.
